Privacy Policy
Introduction
At Dileen Paul, we are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and what rights you have regarding your data.
What Information We Collect
We collect information that is necessary to deliver our services, communicate with you and fulfil our contractual obligations. The types of personal information we collect include:
(a) Contact information
Your name, company name, mailing address, email address and phone or mobile number, which we collect when you submit an enquiry, request a quote or formally engage our services.
(b) Project information
This includes sensitive details about your products, team workflows or internal processes that you share with us during a project (for example, to develop technical documentation or create content strategy).
(c) Technical data
We automatically collect technical information, such as your IP address and data on how you interact with our website. This is gathered through cookies and helps us improve our website and services.
How We Use Your Information
We use your information for the following purposes to:
(a) Provide our services
To deliver the documentation, writing or consulting services you have requested, such as technical manuals, UX copy, presentation templates or content strategy.
(b) Communicate with you
To send project updates, issue invoices and respond to your questions and support requests.
(c) Improve our services
To understand how you use our website and services so we can make improvements.
(d) Send marketing information
To send newsletters, updates about new services or promotional offers (only if you have agreed to receive these).
(e) Comply with laws
To comply with any applicable laws and regulations.
Who We Share Your Information With
We will never sell or rent your personal information to any unauthorised third parties. We may share your personal information only in the following situations:
(a) Service providers
We may share information with essential third-party companies who help us deliver our services, such as email service providers, cloud storage providers and payment processors. We may occasionally work with other independent consultants and companies to help with larger projects or work orders, but they will only be allowed to use personally identifiable information where necessary to complete their assigned work, and always in line with this Privacy Policy.
(b) Legal requirements
We may disclose personal information if we are required to do so by a court order or other binding request from government authorities in accordance with applicable laws.
How Long We Keep Your Information
We keep your personal information only for as long as we need it to provide our services and fulfil our legal obligations, specifically:
(a) Project information
We keep information related to your project for as long as needed to complete the work. After the project is completed, we will retain it for 90 days before deleting it completely.
(b) Payment information
We keep financial and invoicing details for seven years to comply with local tax laws, after which these will be deleted completely.
(c) Marketing information
If you receive marketing emails from us, we keep your email address until you choose to unsubscribe.
Your Data Rights
You have the following rights regarding your personal information:
(a) Right to access
You can request a copy of the personal information that we hold about you.
(b) Right to correct
If any information about you is wrong or incomplete, you can ask us to correct it accordingly.
(c) Right to delete or block
You can request that we delete or block your personal information, but we may not be able to do so if the law or an existing contract requires us to keep it.
(d) Right to withdraw consent
If you have agreed to receive marketing emails or other communications, you can withdraw your permission at any time. You can unsubscribe by clicking the “unsubscribe” link in any email we send, or by contacting us directly.
What We Use Cookies For
We use cookies (small files stored on your computer) to:
- Remember your preferences
- Understand how you use our website
- Make our website work better for you
You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work properly.
Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time with or without prior notice. We encourage you to check this page occasionally to see how we are protecting your data. The “Last Updated” date at the bottom of this policy tells you when the policy was last changed. Your continued use of our website after the changes means you accept the new Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, want to exercise your rights or have privacy concerns, please contact us at [email_address]
Last updated: [date]