Consulting
We offer practical, strategic consulting services to improve the way you develop and manage your content, documentation and knowledge assets.
Why You Should Care
Our professional consulting services give you clarity on how information and content are structured, giving teams practical ways to manage, scale and maintain their work over time. Without this clarity, content and knowledge quickly become scattered, outdated or hard to reuse, leading to duplicated work, inconsistent decisions and time wasted searching for information. With the right structure, strategy and processes, we build a sustainable framework that adds long-term value to your business, allowing teams to work more efficiently, avoid rework and grow with confidence as products, projects and teams expand.
What We Cover
Content strategy, development and management
We develop a unified content strategy and framework that covers how your online content and documentation are planned, created, reviewed, published and maintained. It includes setting standards for tone, structure, ownership, update cycles and workflows for managing content changes and review requests. This ensures that your information remains accurate and consistent across products and teams. It is especially useful when multiple teams manage similar types of content for different products and follow their own processes, leading to inconsistencies, duplication and information silos.
Common use case: When your company runs multiple projects at the same time, with different teams publishing content and documentation in their own ways, and you want to standardise the process to achieve consistency.
Translation and localisation management
We create a plan for you to manage translation and localisation more effectively, especially when rolling out products globally. This includes reviewing new and existing content, understanding how label keys are developed, and analysing current UI layouts to identify potential issues with text expansion, spacing and alignment after translation. Identifying these issues upfront can reduce content rework and translation costs, while avoiding UI defects during deployment. The plan also covers end-to-end translation and localisation workflows to manage the full lifecycle of adapting content for global markets.
Common use case: When you plan to launch new products or enhancements globally and need a unified way to manage translation and localisation so your content is accurate and culturally appropriate across markets.
Knowledge hub and project repository setup
We provide guidance and recommendations while working with your team to build a structured knowledge hub and project repository for one or more projects. We assess your current setup, such as how documents are stored and shared, or how project knowledge is organised and published. Then, we develop a plan that fits your needs, making information easy to access and share across the team. This also shortens onboarding time, as new team members can quickly find relevant information that helps them understand the project without having to search through unorganised folders or disconnected repositories.
Common use case: When you realise team members are struggling to find relevant product or project information and you need everything in one place. Or when documents sit on individual laptops and you want a central repository everyone can access.
Content audit and gap analysis
We conduct an audit and gap analysis across existing online content and documentation to identify what’s missing, what’s outdated and where improvements are needed. This focuses on checking whether products, features and processes are accurately reflected across user guides, online help, knowledge hubs, in-app content, and business process and operational documentation. Then, we produce a detailed report on our findings and provide strategic recommendations and an action plan on how to address the gaps. Depending on the project type, we recommend carrying out an audit and gap analysis once or twice a year to keep information accurate, current and reliable for both users and internal teams.
Common use case: When you need regular audits to keep all materials current and accurate, or you know some content is outdated but aren’t sure what needs updating or how to prioritise it.
Chatbot content and conversation flow design
We design chatbot content and conversation flows based on how your systems work and how users are expected to interact with them. We can work with your technical and product teams to understand what happens at each step, including trigger conditions, exceptions and system responses. We then map out the conversations and write the messages users see, so each interaction follows a logical sequence. These conversation flows can be used in chatbots on websites or delivered through messaging platforms such as WhatsApp, Telegram, LINE or Facebook Messenger.
Common use case: When you want to offer users a guided way to complete tasks through messaging channels, such as managing shipment deliveries, bookings or service requests, and need conversation flows that work for every scenario.
- Note: This service covers content and conversation flow design only. It doesn’t include chatbot development or system implementation.
Let’s Work Together!
Already dealing with scattered knowledge and disorganised repositories? Or struggling to manage content for global product rollouts across multiple languages? Get in touch with us to discuss your situation and see how our consulting services can support your needs. Don’t see the type of consulting you need listed above? Contact us and we’ll work out a customised solution that fits your requirements.